Support

Contact us

In the app, use Settings → Report a problem, or Report a problem in a scan’s menu to attach that scan. Or email [email protected] with your account email and, if it is about a scan, the project name. Please include the app version from Settings → About.

Common questions

Which iPhones work?

An iPhone with a LiDAR scanner: iPhone 12 Pro, 12 Pro Max or a later Pro model.

Do I need an account to scan?

No. Scanning, the 2D plan and measurements work on the iPhone without an account. Sign in to upload scans and get PDF, DXF, IFC and 3D files.

How do I subscribe, change or cancel my plan?

On the web portal: Pricing to subscribe, or Billing → Manage billing to change or cancel.

How do I get my files?

Open the scan on the web portal and use the Downloads tab, or open it in the app.

How do I delete my account?

In the app: Settings → Plan → Delete account. On the web: Account → Delete account. See the Privacy Policy for what is deleted.